Respect:  Treat everyone with respect and dignity.         

         Empathy: Understand that people learn at different paces.

         Clarity:     Communicate clearly and concisely.

         Professionalism: Maintain a professional demeanour at all times.

         Diversity: Celebrate different voices and experiences in the classroom.

         Equality:  Ensure everybody has the same opportunities to shine in class.

         Inclusivity: Create a welcoming and inclusive environment for all learners.

         Mobility and Access: Are there any student mobility and access issues?

         Health & Safety: Explain any potential dangers in your training environment.

Then explain that not all training happens in a classroom. If you're working in a hospital, a garage, a building site, a dental practice, a petrol station, an aircraft, a boat, train, or a bus, ensure that students know their roles and responsibilities regarding H&S.

• Dismissive and condescending remarks.
• That's a stupid question. (Instead, say: That's an interesting question. Let's explore that.)
• You should already know this. (Instead, say: Let's review this concept.)
• If you can't understand this, you're in the wrong class. (Instead, say: This can be a challenging concept. Let's break it down.)
• It's common sense. Or that's obvious. (Remember, what's common or obvious to you might not be to everyone).
• Avoid using phrases that belittle or undermine students' intelligence.

• Never make comments about someone's appearance, personal beliefs, or background.
• Avoid any form of discriminatory language.
• Don't make assumptions about someone's abilities based on stereotypes.
• Avoid saying anything that could be construed as distasteful, inaccurate or abusive.
• Remember that life is subjective, and you won't always see eye to eye with colleagues and students.
• Maintain a respectful relationship even when you fundamentally disagree on a big issue.
• Avoid gossiping about colleagues or work-related disappointments in the classroom.

• This is going to be incredibly difficult.(Instead, say: This will require some effort, but you'll have the tools to succeed.)
• If you don't learn this, you'll fail. (Instead, focus on the positive outcomes of learning the material.)
• You're going to be tested on every single detail.(While accuracy matters, emphasize understanding over rote memorization.)
• Avoid creating unnecessary pressure.

• Avoid using bad language and slang.
• Maintain a professional tone and discipline throughout the training.
• Don't share overly personal or inappropriate anecdotes.
• Don't make jokes that could be offensive.

• I'm not sure about this, but... (If you're unsure, offer to find the answer later.) This is something we're working on...
• I haven't prepared for this section.(Always be prepared.)
• This compliance material is boring, but we must cover it. (It's your job to make the material engaging.)
• Avoid speaking negatively about the material, colleagues or the company.

• We don't have time for questions... (Make time for questions and interaction).
• That's not relevant. (Even if slightly off-topic, acknowledge the question and redirect politely).
• Just trust me on this. (Explain the reasoning behind your statements).
• Avoid phrases that prevent open dialogue.

• Focus on solutions and positive outcomes. Start by saying, This is a great subject that everybody excels at.
• Avoid dwelling on problems without offering constructive suggestions.
• Maintain a positive and encouraging attitude.