A few weeks ago I ran a Training the Trainer course in London with eight students, four women and four men.
I had two ultra-focused senior managers, two public sector staff from HR, two software engineers and two creatives. It sounds like the beginning of a bad joke.
Every one of them was a rounded individual and all accomplished in their fields. Soon after the first break, there were ripe discussions that bordered on heated conflict. It was totally unexpected but not surprising with four strong personality types in the room. There was a clash between the senior managers and the public sector staff - Ds opposed to the S pair. The Cs listened and reacted to the Is with disdain.
It only took me a few moments to work out the issue, resolve it diplomatically and rearrange the room (subtlely) to prevent further negative discussion.
I provide a session on DISC personality profiles on the course and I've made the decision to deliver it on the morning of day one so that bones of contention can be identified and reflected upon as part of the learning process.
If you're a trainer, either experienced or inexperienced in your field, have you ever had a day where you went into class brimming with confidence and for some reason, you and your engagement exercises failed to connect with your audience?
If you're not familiar with personality profiles, it's a worthwhile investment in your time to do a little research. In every form of communication, having an inkling of a client/colleague's preferred behavioural style can save a lot of heartaches and delays, and possibly win you some new business or new friends. No trainer looks forward to a bad day in class, but when awkward situations arise, it's useful to be able to recognise the underlying issues and resolve them in a way that doesn't disturb the learning rhythm of the class itself.
We're looking forward to 2022 with great enthusiasm as we'll be adding a 5 day TTT class to our curriculum. Check out the latest course dates here: https://www.collegeofpublicspeaking.co.uk/courses/train-the-trainer
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